If you are still facing issues, please CLICK HERE to get in touch with our support team. To streamline the process, please provide the following details:

<h2 id="chargers-not-charging">Chargers not charging</h2><ul><li>Check that all the chargers are properly seated in the station charging bays.&#xA0;</li></ul><p><img alt="mceclip0.png" height="302" src="https://hsfiles.gorgias.help/gm/help-centers/17815/attachments/24b0f8f6-e243-4d59-b954-32b3f2a1e2db.png" width="392" class="fr-fic fr-dii"></p><ul><li>Ensure the power cable is properly connected and the power switch is ON.</li></ul><p><img alt="mceclip1.png" height="293" src="https://hsfiles.gorgias.help/gm/help-centers/17815/attachments/7e9c9e7a-58eb-45da-855b-6882ec6cfcae.png" width="392" class="fr-fic fr-dii"></p><ul><li>If only some of the chargers aren&apos;t charging, try switching the position of the chargers to determine if you have a faulty charger.</li></ul><p><img alt="mceclip2.png" src="https://hsfiles.gorgias.help/gm/help-centers/17815/attachments/7697b099-79fa-49b4-8bcf-c0b934c7be35.png" class="fr-fic fr-dii"></p><ul><li>If you determine that the charger is at fault, please refer to the <a href="/hc/en-us/articles/4408994085659" rel="noopener noreferrer" target="_parent"><strong>Charger Troubleshooting Guide</strong>.</a></li><li style="list-style-type: none;">&#xA0;</li></ul><h2 id="contact">Contact</h2><p>If you are still facing issues, please <a href="/en-US/contact">CLICK HERE</a> to get in touch with our support team.</p><p>To streamline the process, please provide the following details:</p><ul><li><a href="/hc/en-us/articles/4408356177179" rel="noopener noreferrer" target="_parent">The PI ID of the station(s) in question.</a></li><li>The serial number(s) of the station(s) in question.</li><li>Information about the purchase (PO, Order ID, or place of purchase)</li><li>Any relevant pictures of the defective product.</li></ul>

Station Troubleshooting

The charger won't power on / Battery with an X icon / Won't stay on for over a few seconds. These symptoms typically mean you have fully depleted cells in your battery. If the cells are over-depleted due to irregular usage, you can try reviving them

<section class="article-info"><div class="article-content-margin"><div class="article-body"><p><span style="font-size: 1.5em;">The charger won&apos;t power on / Battery with an X icon / Won&apos;t stay on for over a few seconds.</span></p></div></div></section><p>These symptoms typically mean you have fully depleted cells in your battery.</p><p><img alt="X_symbol1.jpg" src="https://hsfiles.gorgias.help/gm/help-centers/17815/attachments/93d57b1e-2cab-4a9e-94ca-b58002d6dbc3.jpg" class="fr-fic fr-dii"></p><p>&#xA0;</p><p>If the cells are over-depleted due to irregular usage, you can try reviving them by plugging the unit into the Power Station and charging for 24 hours.</p><p>If you can still not power it on, you can try to revive the unit by charging it via a USB-PD-enabled charger for 24 hours.</p><h2 id="contact">Contact</h2><p id="isPasted">If you are still facing issues, please <a href="/en-US/contact">CLICK HERE</a> to get in touch with our support team.</p><p>To streamline the process, please provide the following details:</p><ul><li><a href="/hc/en-us/articles/4408356177179" rel="noopener noreferrer" target="_parent">The PI ID of the station(s) in question.</a></li><li>The serial number(s) of the station(s) in question.</li><li>Information about the purchase (PO, Order ID, or place of purchase)</li><li>Any relevant pictures of the defective product.</li></ul>

Charger Troubleshooting

Back to full website

Submit a request

omnicharge

Troubleshooting

Power Station

Internal

What is USB PD?

I cannot pass-through charge between the barrel port and the USB-C port

How To Use USB-C Input/Output

mAh vs Wh. Calculating correct capacity

My Omnicharge keeps shutting down while charging devices

How long can Omnicharge charge your laptop?

How to calibrate the battery

What's the difference between AC and HVDC?

How to use the AC outlet

How to switch between DC input and DC output?

How do I know if my device is compatible with the Omni 20+?

Can I carry my Omnicharge with me on the plane?

My Omni 20+ is outputting power when nothing is connected

How to use DC output

Troubleshooting DC output

How to find the wattage of your device

Can I charge my Omnicharge from any solar charger?

How to use Wireless charging

What's the difference between 150V HVDC and Adjustable DC output?

Can I charge my Omnicharge anywhere in the world?

Menu Navigation

Icon Explanations

Omni 20 FAQ

Omni 20+ User Manual & Walkthrough Video

Downloads

Omni 20+

Can any USB-C battery charge a USB-C laptop?

What's the battery life of Omnicharge?

How to Calibrate the Battery

My Omni 20c+ is outputting power when nothing is connected

Omni 20C+ FAQ

Omni 20C+ User Manual & Walkthrough Video

Omni 20C+

My Ultimate+ has a black screen and will not turn on or off, but still outputs power

How do I know if my device is compatible with the Ultimate+?

How to use the DC output

How to change the spare battery

My Omnicharge is outputting power when nothing is connected

My phone is experiencing interference while charging from the USB-A port

Can I solar charge the Omnicharge?

Omnicharge keeps shutting down while charging devices from USB

Ports and buttons

Ultimate+ FAQ

Omni Ultimate+ User Manual & Walkthrough Video

Omni Ultimate+ Full Manual

Omni Ultimate+

How do I know if my device is compatible with the Omni 40+?

Ports

Omni 40+ FAQ

Omni 40+ User Manual & Walkthrough Video

Omni 40+

How long can the Mobile 3,200 power my device

Safely removing the USB Cable

Troubleshooting the Mobile 3,200

Mobile 3,200

How long can the Mobile 9,600 power my device?

Troubleshooting the Mobile 9,600

Mobile 9,600

How long can the Mobile 12,800 power my laptop?

Using the USB-C port

Troubleshooting the Mobile 12,800

Mobile 12,800

How long can the Mobile 25600 power my laptop?

How to use wireless charging

How to use DC Output

Troubleshooting the Mobile 25600

Mobile 25,600

Omni Mobile 25600 User Manual & Walkthrough Video

Omni Mobile 12800 User Manual & Walkthrough Video

Omni Mobile

What is the Omni Cloud Service, and how do I get access?

Cloud Service FAQ

Does the Omni Power 80C+ support wireless charging?

Does the Omni Power 80C+ include an AC outlet?

Which ports can be used to charge the Omni Power 80C+?

Does the Omni Power 80C+ have a barrel port or DC output?

What do the different colored icons on the standby screen indicate?

Why does the estimated remaining time fluctuate?

Why doesn’t USB-C3 deliver 100W when USB-C4 is also in use?

Why does output power drop when using USB-C2 and USB-A ports at the same time?

Which ports support data transfer (HUB function)?

What are the HUB specifications of the Omni Power 80C+?

Is Quick Charge 3.0 supported?

Why do protection icons appear on the screen?

Can I charge the Omni Power 80C+ with a third-party charger?

Power 80C+

How to use AC output

AC output doesn't work

Power 20+

Charger FAQ

How to use the Omni Power Station

How to set up the Power Station

Caring for your Power Station

Does the Power Station need an internet connection to work?

Where can I find the PI address and serial number?

How long does it take for the Power Station to fully recharge the batteries?

Omni Power Station 20+

Why are Omni Power 80C+ ports disabled when plugged into the Omni Power Base 80C+?

Why is the output power reduced when both USB-C ports on the Power Base are used?

Do the Single and Dual versions of the Omni Power Base 80C+ provide the same power output?

Why do two Omni Power 80C+ units show different outputs when used with the Omni Power Base 80C+( Dual)?

Why do the two Omni Power 80C+ show significantly different charge levels on the  Omni Power Base 80C+( Dual)?

Why does the Omni Power 80C+ show an output even when no device is connected?

Can I leave the Omni Power 80C+ in the Omni Power Base 80C+ overnight with no devices connected?

Why does the Omni Power 80C+ display 280W output when the Omni Power Base 80C+ is rated for 250W?

Will removing one Omni Power 80C+ from the Omni Power Base 80C+( Dual) interrupt power delivery?

Does the Omni Power Base 80C+ output a pure sine wave AC power?

Can I use the Omni Power Base 80C+( Dual) with only one Omni Power 80C+ built?

Is it normal to hear sounds during Omni Power Base 80C+ operation?

Why does the fan sound vary?

Are the Rotating Clamp and Mounting Bracket compatible with the Omni Power Base 80C+(Dual)?