The charger won't power on / Battery with an X icon / Won't stay on for over a few secondsUpdated 5 hours ago
The charger won't power on / Battery with an X icon / Won't stay on for over a few seconds.
These symptoms typically mean you have fully depleted cells in your Battery.
If the cells are over-depleted due to irregular usage, you can try reviving them by plugging the unit into the Power Station and charging for 24 hours.
If you still cannot power it on, you can try to revive the unit by charging it via a USB-PD-enabled charger for 24 hours.
Contact
If you are still facing issues, please CLICK HERE to get in touch with our support team.
To streamline the process, please provide the following details:
- The PI ID of the station(s) in question.
- The serial number(s) of the station(s) in question.
- The serial number(s) of the affected portable charger(s)
- Information about the purchase (PO, Order ID, or place of purchase)
- Any relevant pictures of the defective product.