Units do not charge on the Power StationUpdated 5 hours ago

Chargers not charging

• Check that all the chargers are properly seated in the station charging bays. 

• Ensure the power cable is properly connected and the power switch is ON.

• If only some of the chargers aren't charging, try switching the position of the chargers to determine if you have a faulty charger.

• If you determine that the charger is at fault, please refer to the Charger Troubleshooting Guide.
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Contact

If you are still facing issues, please CLICK HERE to get in touch with our support team.

To streamline the process, please provide the following details:

• The PI ID of the station(s) in question.
• The serial number(s) of the station(s) in question.
• The serial number(s) of the affected portable charger(s)
• Information about the purchase (PO, Order ID, or place of purchase)
• Any relevant pictures of the defective product.